FAQ


Registration
Trial class
Fees and Payment
Term Structure/ Pay as you go/ Special Dates
Why should I join Art One Academy?
Missed classes / Make ups / Cancelation and refunds
Pick up/Drop-Off / Location / Parking / Contact us

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Registration

How do I register?

In person:  Please contact us to arrange a studio tour. We will be happy to find the right program for you and to show you our gallery of students and instructors artworks.

Via on-line:

  1. Please  select your program 
  2. Select the location you would like to attend.
  3. Choose day and time and click register
  4. On your registration form you can register for the term (if join late the fee will be pro-rated) or you can indicate TRIAL in the notes field and you will be charged for just one class. Please note if you ask for TRIAL space will be reserved only for one class. Your credit card will not be charged until a staff member verifies all the fees and availability. 

Note: Spaces are limited; enrollment is not guaranteed unless the class fees have been paid.

Can I just drop in to see the studio?

Yes, please come during our office & class hours so our Administrator can show you around and answer all your question.

 

What are your office hours?

Please visit CONTACT US page

 

Can I come and meet the instructor?

Our instructors will be happy to talk to you but only before or after their classes. If classes are in progress please feel free to address all your questions to our Administrator.

 

Am I guaranteed a space in a class for the next term if I am a current student?
All students must re-register as their term comes to an end or the space will be opened to new students. Once the registration is open we reserve first two weeks for existing students (priority registration) before opening registration for new students. If you are on the waiting list for specific day and time we will be happy to register you after the priority registration is over.

 

Should I register for the higher level if my child almost meet the age requirement for that?

We recommend to start with the lower level so that the student does not become frustrated in a class that is too advanced. We can, however,  at any time transfer him/her at no charge to the next level based on student’s background and instructor’s recommendation.

 

What happens if I miss the beginning of the term? Can I still join?

Yes. You can register at any time if space available. Fees will be prorated. 

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Trial class

Can I come for a free trial class?

We would be happy to register for a FREE TRIAL class if we are running this promotion. If a FREE TRIAL class is no longer available we will gladly register you for just one class so you can try it out without signing up for the full term.

 Please call us 905-762-9393 or e-mail us to schedule your trial or simply register online.  On your registration form you can register for the term (if join late the fee will be pro-rated) or you can indicate TRIAL in the notes field and you will be charged for just one class or no charges will be made in case of a free trial.

 

 

How do I reserve a trial class? Do I have to pre-pay for it?

Please call us or email us to check the availability and to book your trial class. We ask you to come at least 5 minutes earlier to fill out the registration form and pay the fees if it has not been paid already. Students are not allowed in the class until their fees are paid.

 

Can I just sit in the class and observe?

You are welcome to stay in the reception area and pick in through the glass doors; however,  you are not allowed in the studio since it is disruptive for our students and instructors.

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Fees and Payment

How can I pay your fees?

We accept cheques, cash, Visa or MasterCard over the phone, in person or via online registration.

 

Can I pay by installments?

Yes. The payment amount can be split into two equal installments with post dated cheque provided upon registration. Your registration will not be complete until you provide all post-dated cheques.

 

What dates should I put on my cheques?

1st cheque: date of registration. (today’s date)

2nd cheque: October 1 (Fall Term) or April 1 (Spring Term)

If you join the program after October 1 or April 1 please pay in full.

 

If I join the program late how much should I pay?

Fees are pro-rated for students who join late. Once we know the day of your first class we will be able to inform you of your fees amount either by phone or e-mail.

 

Can I just reserve the space over the phone and bring the payment to my first class?

You can reserve your spot with $50 deposit and pay the balance at your first class or prior. Detailed invoice will be issued once we process your registration and deposit payment.

If you must cancel you class please let us know in writing no later than two weeks before your first lass to get  a full refund, otherwise a fee of $50 will be retained.

 

Why do I have to pay a registration fee?

We do have a fairly small annual registration fee of $25 per student or $40 per family. This allows us to effectively process you registration, schedule make-up classes, organize contest/ exhibitions and cover the overall administrative duties.  Unlike many other art school we don’t pass this over to Instructors.

 

Do you give Discounts?

Family and multiple courses discounts are available. Please inquire.

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 Term Structure/Pay as you go/Special Dates

 

How many terms do you have?

We have two equal terms consisting of 19 weeks each:

Fall Term (September to January)

Spring Term (February to June)

This may vary year from year.

 In addition to that we have a summer intensive program that runs through July and August.

For specific dates please visit our Program page since it slightly changes year from year.

 

When the studio is closed?  

We are closed for the following holidays:

  1. Family Day
  2. March break (week days only)
  3. Easter (Fri. through Mon.)
  4. Canada Day
  5. Civic Holiday (Sat. through Mon. )
  6. Thanksgiving (Fri. through Mon.)
  7. Christmas Break  (Two weeks)

Again, since these dates are always change year from year please refer to our Program page for updated information

 

Should I get a make-up class for the Holiday closure?

No, make-up classes will not be needed since the above days are discounted from our program.

 

Pay as you go

This option is subject to 20% extra fee and availability. Although it’s possible when space is allowed, it’s done at administrator’s discretion. In addition  our experience shows that most of our classes get fully booked just within few weeks after the start date. Therefore we encourage you to register early and for the full term at least to secure your placement in the class.

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Why should I join Art One Academy?

 

How are you different from other schools in the area?

  •  Art One Academy is among the largest art schools in Richmond Hill that attracts only the highest level instructors.
  •  All our  classrooms are big with both natural and artificial lighting.
  • A variety of art courses to choose from ranging from traditional painting and drawing to sculpture,  wheel throwing pottery, animation, digital art and so on.
  • We equip our studio with professional equipment and supply high quality materials.
  • We do have a spacious waiting area for parents where they can opt to observe their children’s progress.
  • We follow a strong and well-structured curriculum that provides good training in fine art tradition of drawing, painting and sculpture. Art Combo is designed and copyrighted by Art One Academy.
  • No HST applies to Art Combo.
  • Animation and Digital Art Studio is equipped with computers and digital pen tablets offers alternative programs in Character Design, Comic Book Storytelling, Japanese Anime, Manga, Digital Art and Concept Art.
  • Pottery wheels and kiln on site 
  • All materials included except for special courses. 
  • Smocks are provided. However students are advised to wear old clothes.
  • Sibling or friends of different age, level and interests can come at the same time and attend different classes.

How many students are  in the class?

Art Combo 1 and 2 allow only up to 6 students in the class.  Art Combo 3, Art Combo Teens and Anime/Digital art allow up to 8 students.  Small class sizes provide students with maximum individual attention and optimum results.

 

Should I pay for Materials extra?

Art One Academy provides all the materials, some exception may apply to canvases, clay and oil for teens and adults. Art Combo 3, Art Combo Teens and Portfolio have to buy a set of brushes at nominal fee of $25 or bring their own. This routing was implemented to train students to look after their own tools which is the indispensable  part of being an artist.

Unlike other school we want our students to experience fully equipped studio using industry quality materials and equipment. Each class follows art curriculum and all the materials, lesson plans, visual aid and tools are prepared in advance to achieve the best efficiency.

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  Missed classes / Make ups / Cancellation and refunds

 

What if I miss the class?

We do not offer refunds to students who miss classes due to illness, vacations, emergencies, or other events beyond our control including but not limited to inclement weather conditions. However students can ask for up to 2 make up classes per term, subject to availability. No credits or refunds will be issued if there is no make up classes available or options offered are not suitable for students.  No make up classes should be transferred to the next term. There will be no make-ups for the last class in each term.  There will be no make-ups on make-ups.  

Should I notify Art One if my child is being absent?

We ask parents to notify us of any absences since it enables us to provide more make up classes for all the students.

What if  I can’t attend any of the classes offered as make up?

Even though we will try our best to offer all the options that we have available, please remember that Art One Academy provides make up classes not as an obligation but as an extra service  which is subject to availability.

What is your Cancellation Policy?
There will be no refund if you have already attended two or more  classes. However if you decide to withdraw after your first class you will be given a full refund for the unattended classes.  Registration fee will be retained.

If you must cancel pre-booked classes  please let us know in writing before your first class to get  a full refund of your tuition fee, registration fee will be retained.

SUMMER CAMP / MARCH BREAK CAMP / P. A. Days Camp: Full refund if cancelled 2 weeks prior to start date. No refunds after that.  Cancellation notice needs to be submitted in writing.

Can my regular class  be canceled for any reason?

Yes, Art One academy reserves the right to cancel or suspend course or change teachers. Make-up classes will be arranged for cancelled classes, which are due to teacher’s absence or weather conditions. Fortunately if your teacher is absent we rarely have to cancel the class.  Since all the courses are curriculum based  it’s easy for us to arrange for a supply teacher. Classes can be cancelled due to low enrollment. 

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Pick up/Drop-Off /  Contact us

 

Pick-Up/Drop-Off
We ask you to drop-off and pick up students on time. For most classes there is no break between them therefore instructors will not be available to look after your child. In case of late pick up (after 10 min. grace period) a charge of $20 dollars will occur.

 

My question is not answered here. How can I contact you?

Our phone is 905-762-9393

Also feel free to drop us an e-mail via our contact form

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